About Austen Agency
Austen Agency is based in Northern California and serves clients across the United States.
HISTORY
After several years of leading efforts in the technology and defense industries, in 2010 we started helping out friends with their non-profit and small business websites and marketing.
After receiving several referrals, we realized that people highly valued our efforts and loved the results. In 2017, we decided to formalize our efforts and have slowly evolved into a multi-service business. Since then, we’ve helped clients from a wide range of industries with websites and various marketing services.
Industries We’ve Served: Retail Shops, Artists and Galleries, Educational Centers, Construction Businesses, Fitness & Wellness Experts, Non-Profit Organizations, and Authors.
Why Hiring a Professional Website Agency Makes a Difference
You can outsource services to side-hustle workers or try to DIY it, but the reality is that creating a professional website and eCommerce capability requires a unique blend of technical, business, and creative skills. Experts like us have this combined skillset and big-picture experience. We save clients time, money, and frustration.
Our Values
We value clear, no-nonsense plans, pricing, and policies without hidden fees, gimmicks, and long-term contracts.
We value and strive for strong collaboration and communication with each client.
We value quality over quantity when it comes to our client list.
The fact that our business has thrived mostly from referrals helps demonstrate these values.
Our Principles for Website Projects:
Every client has their own sense of timing. Some of our clients want their new website within a week, and others are in no rush. We work at your pace.
Every client fully owns and can access their website and other tools upon launch. You might be surprised to learn that some marketing businesses actually discourage a client’s access to their website or use overkill technology to make a client dependent on them. While we do add custom code as needed and want clients to be very careful with their edits, that will never happen with us. You completely own your website and digital assets.
Every client has the final say. We call this “advise & align.” We will always advise what we think is best based on our experience and expertise, but we will always align if the client wants something different. If we’ve recommended colors, copy, or other elements that you just don’t like, we’re zero-offended. We want you to look at your digital presence and be happy. You make the final call.